Better than my usual haunts of Subway, Quiznos and Pickermans, I had the small Hook and Ladder sub with chips. Fresh, very tasty, this is now my favorite sub sandwich joint. And thanks to the friendly staff for reviewing the menu for this newcomer!!
I enjoy Firehouse Subs very much. The selection of hot sauces makes me very happy. Few places have sauces that are hot enough for me but Firehouse does. Their subs are really good as well as their chili. Service is quick and friendly.
Returned after long absence. Service time much better but it's due to very low traffic now. Most tables dirty and no cookies. It's a pity investors throw these stores up and then ignore operations, this could be a busy successful location.
These guys have a great sub, one of the best in the business. The issue is under staffing and inattention. 30 minute wait for one simple sandwich on Tue evening at 6:30pm. I will probably actually go back but only when I have lots of time to burn. I saw customers giving up and just leaving without getting their food, half the orders that came out were wrong, and parties of 4 were served with wide delays between each sandwich. I hope these guys can get it together, just getting workers to come out of the back room and help with preparation would be a start. The chocolate chip cookies are tasty.
Update 3/21/17
I have 30 Mon lunch break, took over 20 to get 1 sandwich. And still waiting, yes they are nice but take forever, not a good idea for lunchtime. Well unless you have unlimited time. They're so backed up there is also 5 people waiting in line who they told to wait, hold on 4 more just walked in, not a good business idea. So being nice doesn't make good service, good service makes good service. Haha 3 more.
Great subs at an affordable price!!
Firehouse Subs is a US Meal Delivery based in West Des Moines, Iowa. Firehouse Subs is located at 460 S 68th St, West Des Moines, IA 50266, USA.
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