I went in to pick the ring and the price was decent. They said it normally takes 2 weeks to get a ring back. I needed it one day early so they they said they would "see what they could do."
So I fought the charges and recluntantly dropped the charges. Not happy and will look for another ring place for the next ring.
It took them 2 and a half weeks to finally get the ring done. When I went to pick it up they wanted to charge me 175 dollars.
35 for expedited service, 140 for sizing. Mind you, this is a new ring and was not done on time.
1 star for trying to reverse some bull crap charges they tried to apply to the ring but only after I fought the charges.
Terrible customer service at the Jordan Creek location! My daughter was sold a wedding band to fit with her engagement ring that cannot go together. One year later and a month before the wedding she was told that she should have NEVER been sold this ring. We also found out that EVERY employee knows this! The Assistant Mgr of 12 years did it to us for a COMMISSION check! While trying to rectify their were numerous instances where the store never followed through with their promises and time frames. In the end my daughter got a beautiful ring but never needed this stress. Do yourself a favor and go to a different Zales location where they service you and don't tell you they have zero empathy for this situation/problem. I am appalled at how this store treats customers.
1 star for having a relatively decent ring selection.
I had such a terrible experience with Zales that I want to warn anyone who may be considering buying a diamond through them. I have been married for 7 months. 3 of the months I have been married, I have been without my ring. A diamond fell out of my $5,000 ring on our honeymoon-they replaced it since I was up to date on my cleanings but it took 6 weeks to send it in. Then I had to send it in separately to be soldered. They told me this would be an additional 4 weeks and that these two processes had to be sent in separately no matter what. For the first 10 weeks of my marriage I was without a ring. Recently my center stone,1.5 carats, cracked. They sent it in-4 week process-and sent it back with a carbon mark in the new diamond. They said they may not replace it but have to send it to be sure-it will be 6-8 weeks. Now I am without my ring for 6-8 weeks and don't know if the diamond will even be fixed. I did not buy a diamond with a carbon mark and should not have to be without my ring for 6-8 more weeks!!! I was in tears today and am thinking of suing if they do not replace my diamond in a timely manner (2 weeks MAX). This has been so ridiculous. My husband did not pay $5000 to have people question our marriage and be without it for half the duration of it. That would be like buying a house and not being able to live in it for half the time....ridiculous!!! Consider this your warning.... DO NOT BUY A DIAMOND FROM ZALES!!!!!!!!!!!!
Recently went to buy my bridal set and husband's wedding ring, and Sara did an excellent job staying within our budget. Didn't feel pressured to buy but left with my dream ring and within budget. Great deals on Black Friday!!!
The only reason this place deserves a star is because of the decent selection and relatively friendly people. However, if you are looking for a ring for the first time, this place is not very helpful. If you plan on buying here, you better make sure you know everything about what you want. The engagement ring I bought here was decently priced, and when I mentioned I needed a 7 1/2 I was given a 7 and nothing else was said to me to have it resized. I had to scramble to have it resized before I proposed and the date they quoted me it would be done is not the date it was actually done. On top of everything, the several times I had been in I was told by different employees that they can't do this or that without their manager. He is very nice, but doesn't seem to know what's going on either. The point to this, unless you're an experienced jewelry shopper, go somewhere else.
Zales is a US Jewelry Store based in West Des Moines, Iowa. Zales is located at 101 Jordan Creek Pkwy, West Des Moines, IA 50266, USA.
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