The motel itself is nice, the rooms were fairly spacious, very comfortable bed, nice T.V. But.....and it's a big one, I paid 3 months before I stayed, I made it abundantly clear the room was already paid for and she agreed. I got home and checked my credit card, boom, they charged me again, I called to complain and they offered a refund. I called on Tuesday, they actually put it in on Thursday making me late to pay other charges I had, thankfully chase credit card understood. I WILL NOT be staying here again!
Really comfortable hotel in close proximity to stores and restaurants. I never made it to the gym, and left too early for breakfast. The rooms were great and beds comfortable. The dining area looked really nice.
Excellent service, with very clean and modern suites in an upscale area. Amenities were some of the best I've seen in-room. Delicious full breakfast is definitely worth having. Just about the perfect stopover hotel.
Rooms are large and very clean. As a former flight attendant, I have stayed in hundreds of hotels and believe that much more is required for a higher star rating. The check in process was clunky, another person's card was linked to our room. When we got to our room, it was not what we booked. We were given a 12% discount, but only after pointing out is was the wrong room. Not enough towels and not clearly marked as pet friendly during the booking process. We love animals, but my boyfriend has severe pet allergies and suffered itchy eyes all night. Also had bad parking/door directions from front desk at check in.
The room was great. Complimentary breakfast was very good. It was very close to the event we attended. Would definitely stay again.
Homewood Suites By Hilton West Des Moines Sw Mall Area is a US Lodging based in West Des Moines, Iowa. Homewood Suites By Hilton West Des Moines Sw Mall Area is located at 6220 Stagecoach Dr, West Des Moines, IA 50266, USA.
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