Went in to purchase a pair of $110 Keens....was not acknowledged at all, but made eye contact with RYAN ....TWICE who was not with a customer at all! I picked up a pair and sat down but nobody assisted me. Got up and left the store....meanwhile my sweet husband went up to Ryan and told him what my intentions were and that he just lost a sale. I really hope the employees make commission because if so he lost out big time. I hope the owner sees this and fixes the problem/ offer extra customer service training so they don't lose more business. Needless to say I will never return!
So pushy when trying on shoes! I brought in an exchange and before I even said anything to the clerk, he saw the box and literally WHINED "aww, a return!" Then when I explained that it was an exchange for work shoes, he brought out 3 more pairs of unrelated shoes they were "trying to get rid of" and proceeded to put the first pair on my feet without asking! The entire experience made me extremely uncomfortable and I will never return.
Excellent manager
Owner helped me find the perfect pair of Sorel boots. He must have brought out 10 pairs, and I'm extremely picky. I live in TX and we have zero selection, so it was nice to try on everything I'd seen online. Ended up in a kids size but exactly what I wanted. Great service!!
Great customer service and good selection.
Tradehome Shoes is a US Shoe Store based in West Des Moines, Iowa. Tradehome Shoes is located at 101 Jordan Creek Pkwy, West Des Moines, IA 50266, USA.
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